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No response to emails from Conurus?

 
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Timon



Joined: 15 Feb 2012
Posts: 45

PostPosted: Wed Jun 13, 2012 4:34 pm    Post subject: No response to emails from Conurus? Reply with quote

I've been having an issue lately contacting anyone at Conurus. After 3 emails, no response, I'm starting to worry. I sent in an adapter and check on 5/17, and it's now 6/12 and the tracking is not showing in the system. Has anyone sent in a request recently and had success reaching anyone?
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AX-fan



Joined: 12 Dec 2006
Posts: 21
Location: Vancouver, Canada

PostPosted: Thu Jun 14, 2012 3:00 pm    Post subject: Reply with quote

Conurus is around… I've seen that one of my lenses has gone from 'no status' to 'converted' over the period of a few weeks recently.

I imagine that Conurus is simply hugely busy right now since it is a one-person operation re: conversion of lenses. I too have other lenses in queue and wouldn't mind hearing from Conurus about what's going to happen, but I've learned to wait. Neutral
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Thu Jun 14, 2012 7:41 pm    Post subject: Reply with quote

Sorry but we are chronically short on staff and there is always a very long line up. Sorry but we are not as responsive to your emails as we should. Your patience is greatly appreciated. Rest assure we have always been working diligently for all customers. If we could cut down on administrative-type of communication then we could dedicate more time on actually working on your orders resulting in faster turnaround times for everyone.

Please be advised however that it is against the forum rules to post questions about individual orders on a technical support forum.

_________________
I am a bird and I uncovered the E, EF and N-mount communication protocols!
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