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Questions about orders, tracking, queue position
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mwtphoto



Joined: 18 Jun 2007
Posts: 104
Location: Toronto, Canada

PostPosted: Mon Jan 04, 2010 8:01 pm    Post subject: Reply with quote

are you working in batches still? when do you anticipate to work on 70-200's next?
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Mon Jan 04, 2010 9:22 pm    Post subject: Reply with quote

We are no longer running in batches. Lenses are serviced as they come in.
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mwtphoto



Joined: 18 Jun 2007
Posts: 104
Location: Toronto, Canada

PostPosted: Mon Jan 04, 2010 9:36 pm    Post subject: Reply with quote

great thanks
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huhging



Joined: 24 Jan 2008
Posts: 43
Location: New York

PostPosted: Wed Jan 06, 2010 3:56 pm    Post subject: Reply with quote

Bo Ming....
You certainly made my starting new year a very happy one.
I appreciate your hard work/service.





conurus wrote:
Your order was finished ahead of schedule and it has already been shipped. I'd expect the package to arrive in mid-January. Thank you for your orders!
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video_ming



Joined: 09 Jul 2009
Posts: 24
Location: Hong Kong

PostPosted: Sun Jan 10, 2010 11:03 am    Post subject: Reply with quote

Bo Ming
I check my order,
my lens [exceptions/problems? AF not working, lubrication required ]
What can I do? Confused
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Sun Jan 10, 2010 1:03 pm    Post subject: Reply with quote

We will rework your lens and attempt to fix its autofocus before we ship your lens back to you. No action is required on your part.
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video_ming



Joined: 09 Jul 2009
Posts: 24
Location: Hong Kong

PostPosted: Sun Jan 10, 2010 1:56 pm    Post subject: Reply with quote

conurus wrote:
We will rework your lens and attempt to fix its autofocus before we ship your lens back to you. No action is required on your part.

Thanks Surprised
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jack_zeiss



Joined: 13 Jan 2010
Posts: 6
Location: USA

PostPosted: Wed Jan 13, 2010 6:36 am    Post subject: Shipping Date?? Reply with quote

Bo-Ming,

I just check conversion status, and 6 lenses had modified.
When will you ship them out?

12703152
12708116
12685040
12718278
15148710
15148644

15073382 -- unmodified
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Wed Jan 13, 2010 7:24 pm    Post subject: Reply with quote

We plan to ship your order on January 24, subject to all lenses passing our final quality control. If we cannot meet this date we may ship out a partial order. Thank you for your patience.
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DSLR18



Joined: 29 Feb 2008
Posts: 15
Location: New York

PostPosted: Wed Jan 13, 2010 10:30 pm    Post subject: Reply with quote

Hi, Bo ming

I don't understand why my lens (12721450) take over 6 month for conversion, and some other people only take 3 months for the same lens???
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Thu Jan 14, 2010 1:26 am    Post subject: Reply with quote

Your lens has already been converted but it failed our final quality control testing. It is going back to be reworked. It is our fault and we apologize for the delay.

We do not strictly observe the queue order. I just strive to get as many lenses converted as possible.

Please do not be so harsh to me. I already have a very heavy workload and I would not be able to make the turnaround times for all of you exactly the same. Some of you will have a shorter than average turnaround time and some of you will have a longer than average turnaround time.

I want to point out that we only plan to ship jack_zeiss' lenses on Jan 24, but we have not actually done so yet. If his lenses fail our final quality control they will suffer from the same delays you are experiencing - if that is making you feeling any better.

I apologize again for the delay. Your lens will be reworked this month and hopefully everything goes well this time.
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jack_zeiss



Joined: 13 Jan 2010
Posts: 6
Location: USA

PostPosted: Sun Jan 17, 2010 3:33 pm    Post subject: Reply with quote

Thanks
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twfriday



Joined: 03 Feb 2010
Posts: 2
Location: Hsin-Chu, Taiwan, R.O.C

PostPosted: Wed Feb 03, 2010 2:08 pm    Post subject: Reply with quote

Hi, Bo Ming,

I'm Zeiss Fans forum's member of Taiwan, twfriday is my nickname.
I'd sent a Contax N Vario-Sonnar T* f/3.5-5.6 28-80mm Len to you
this morning (Taipei time), through Post Office Package of Taiwan.

Serial Number is: 15103240

and my official English name is: Jason Chen

I use Canon EOS 5DII body , Hope could accomplish the converison
ASAP, many thanks ! Rolling Eyes
Jason Chen
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Thu Feb 04, 2010 7:28 am    Post subject: Reply with quote

Thank you for letting us know. We will keep an eye on your incoming package.
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twfriday



Joined: 03 Feb 2010
Posts: 2
Location: Hsin-Chu, Taiwan, R.O.C

PostPosted: Thu Feb 04, 2010 1:46 pm    Post subject: Reply with quote

Thanks for your concern! Razz
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