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shipment via DHL

 
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jan_haidn



Joined: 31 Oct 2010
Posts: 2

PostPosted: Sun Oct 31, 2010 7:25 am    Post subject: shipment via DHL Reply with quote

As I am from Germany shipments through our postoffice are always DHL. Do they reach you?
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conurus
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Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Sun Oct 31, 2010 8:02 am    Post subject: Reply with quote

They do but the last time we dealt with DHL they dinged us with a $242 tax bill for importing a 85/1.4, and it took more than 2 weeks to deliver. They do not have any concepts of temporary importation and they always charge us taxes, and because they misclassified the lens with the wrong HS number they charged us duty as well. You may follow our customs declaration instructions but they may choose to ignore your declaration.

http://en.conurus.com/ship.html

Let's put it this way. Our government never fines DHL for overcharging on taxes and duties, but only on underpayments, so there is every incentive for them to charge as much taxes as duty as they can, and they always add a brokerage fee they keep for themselves for the "service" of clearing customs for you. They have no incentive at all to sympathize with the recipient and they will always neglect to inform the sender about the charges that the recipient is going to be billed for.

We did get most of that $242 back, because with the sender's help, it was brought to the attention of some kind souls with the customer service of Singapore Post (which had an agreement with DHL to handle their express-grade post) and under pressure from Singapore Post and months of getting back and forth DHL finally agreed to rectify their mistake. This would never have been possible if only ordinary customers had been complaining. Deutsche Post will not be able to apply this kind of pressure, since Deutsche Post owns DHL and therefore Deutsche Post has no leverage to influence what DHL does.

If you are willing to assume responsibility for any payments we pay to DHL out of our pockets which we cannot subsequently reclaim, then yes, sure, we are going to receive the package. Thank you for your understanding.

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