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1-year warranty on autofocus motor on selected lenses
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conurus
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Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Wed Feb 03, 2010 12:16 am    Post subject: Reply with quote

Occasionally we are asked about the warranty for the circuit board and the mounting parts supplied by conurus.

In practice we just stand behind our products, within reason. If some sort of an official policy from us is required, there is a one-year warranty on all parts we supply, provided that we performed the installation and it was not subsequently tampered with or repaired by unauthorized personnel. Customary exclusions may apply, such as exclusion from damages caused by accidents and other legalese you would find in typical warranty terms. Shipping/handling not included on all warranty claims.
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conurus
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Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Tue Mar 23, 2010 5:39 am    Post subject: Reply with quote

If your one-year warranty expires, and the autofocus fails, here are the repair charges, depending on work required.

lubrication and/or new circuit boardshipping only within the first 3 years, CAN$100+shipping thereafter
ultrasonic motor replacementapprox 25,000 yen+18% (our currency exchange fee/PayPal fee)+shipping
aperture fails to stop downapprox 25,000 yen+18% (our currency exchange fee/PayPal fee)+shipping
more serious failureswhatever Contax Japan charges+18% (our currency exchange fee/PayPal fee)+shipping


  • You pre-authorize us to charge up to CAN$400+shipping for your repair. We may not seek your separate consent if the charge is CAN$390+shipping or less.
  • Even you decline our repair estimate, we will still charge you return shipping.
  • Prices subject to change without notice.
  • Please note that Contax Japan repair service will discontinue in 2015. We must receive your lens by 2014/12/31 to allow us time to revert its mount. After 2014/12/31 no repair service will be possible.
  • We are NOT authorized or endorsed by Contax.


Last edited by conurus on Tue Dec 11, 2012 6:46 am; edited 1 time in total
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conurus
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Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Wed Apr 03, 2013 10:29 pm    Post subject: Re: 1-year warranty on autofocus motor on selected lenses Reply with quote

conurus wrote:
conurus celebrates first anniversary of first customer shipment and announces new ultrasonic motor warranty
--
August 18 is a day to remember. It was on this day, last year, that the world's first and as of today still the only independent lens mount conversion was shipped to the first customer.

The birth of probably the world's largest online community dedicated to the Contax N-mount occurred 4 days earlier.

Today, last year, nobody believed this was real. Since then, there has been numerous stories of people stunned by seeing these lenses in action.

The success is hard won. Every unit is put together by hand and installed by hand onto the lens. Each installation involves many measurements to ensure the optics sit at the same place as they originally would on a N-mount body. Hours of work go into every installation, and years of work go into the protocol translation firmware, the soul of the microcontroller chip making all this possible.

To celebrate our first anniversary, effective today, we offer a new ultrasonic motor replacement service for Vario-Sonnar 17-35, 24-85 and 70-300. If you order a conversion service on one of these lenses, we guarantee the ultrasonic motor for one year. If you are already my customer, you also get a one year warranty, starting from today. It is highly unusual to offer a warranty on something we did not make, but I occasionally hear concerns from potential customers on how to service these lenses.
[2010 update: we are adding the ultrasonic motor of Planar 50/1.4 and the DC motor of Vario-Sonnar 28-80 to the list.]
[2013 update: due to parts shortage, the autofocus motor warranty program will terminate on 2013/3/31. All new orders arriving after that date shall be warranted only for parts we add to the lens (e.g. the conurus circuit board), but not for any original parts of the lens itself.]

We are not an authorized repair facility and Contax does not endorse this repair. Any repair which requires more than just a motor replacement will be referred to Contax Japan. (e.g. Problem with focusing helicoil or electronic circuitry, although these are rare.) Also, we are not able to service the Makro-Sonnar 2,8/100 or the Planar 1,4/85. Shipping not included.

As always, the optical elements are not disassembled but stay in place during the procedure. N-series lenses are constructed with separate optical and electronic assemblies which can be independently serviced without affecting each other.

_________________
I am a bird and I uncovered the E, EF and N-mount communication protocols!
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