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conurus, why not sell EF/SA mount parts to make process fast

 
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JohnLuoHD



Joined: 01 Aug 2008
Posts: 5

PostPosted: Wed Dec 02, 2009 1:04 am    Post subject: conurus, why not sell EF/SA mount parts to make process fast Reply with quote

can sell the EF/SA mounts parts to all buyers as what leitax.com doing, that will save time and energy, also the risk of shipping will be minimized.
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conurus
Site Admin


Joined: 15 Aug 2006
Posts: 795
Location: Vancouver, Canada

PostPosted: Wed Dec 02, 2009 2:54 am    Post subject: Reply with quote

Hi John,

Thank you for your suggestion. I would first clarify 2 points.

Hundreds of lenses have been shipped back and forth and maybe we are just being lucky but we have not lost a single shipment so far.

Second, we started publishing average turnaround times a while ago. While we always clearly state that those were averages and your mileage might vary, some customers got very upset when their turnaround times were worse than the average. You would expect approximately half of the customers to experience wait times longer than the average, that's what statistics would tell us but that is not what some customers perceive. Now, we publish turnaround times conservatively. We have already significantly expanded our capacity by several times but we still use our old capacity data in our turnaround time formula. It sits at 9.6 months at the time of writing but we do not expect it to be that long. We just do not wish to "commit" ourselves to a shorter time for the reasons stated.

From time to time some customers attempt installation by themselves. We know that some of them are fully qualified and performs the installation correctly. We have and will continue to sell mounting kits to them because we know them well. Our installation guide may look superficially simple but even our own staff are unable to get it right the first time. I personally spend a great deal of time training our staff before they are qualified to do work for you.

We also have a customer who have obtained mounting kits in the past, installed them and then immediately auction-off the converted lenses. (In the hope of making a quick profit?) But there was a serious installation mistake so obvious that it was evident even in the auction photo. We will no longer sell mounting-kits to anyone we are not sure will perform the installation correctly.

I hope you would understand our need to protect our reputation. Only lenses converted by authorized personnel can be tracked from our lens tracking database system, so that you have some sort of quality assurance when you purchase an already-converted lens on the used market.

Our strategy for matching supply to demand is expansion. In addition to expanding in Canada we are negotiating with representatives from other countries so that you will get the conversion done more quickly with fewer customs hassles and we would still maintain control over the installation quality.
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JohnLuoHD



Joined: 01 Aug 2008
Posts: 5

PostPosted: Wed Dec 02, 2009 5:04 am    Post subject: Reply with quote

thanks, Conurus, hope you can have a good Aisa (Hongkong? or Singapore? or Taiwan?) service site soon, so we can enjoy the N-EF soon. about 30 thousands N users here eagly looking for this service at present.
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